GENERAL TERMS AND CONDITIONS Pluk & Proef

Privacy & Safety

The Pluk & Proef General Terms and Conditions regulate the relationship between the customer and Pluk & Proef. By using the website and/or subscribing to a product from the Pluk & Proef range, the customer takes note of the general terms and conditions below and also accepts their application.

The General Terms and Conditions, notified to each customer and accepted by him/her, remain in full force and effect.

If the customer does not (or no longer) agree with the application of one or more of the provisions stated in the General Terms and Conditions, further use of the services of Pluk & Proef is no longer possible.

Identity service provider

Pluk & Proef, te B-1745 Opwijk, Broekstraat 98A

VAT-BE-0787471932

General Terms and conditions Pluk & Proef

1. Purpose of these Terms:

The purpose of these conditions is to provide the customer with essential information about the rights and obligations arising from the registration for the purchase of a product or service from the Pluk & Proef's offer.

2. Services:

Pluk & Proef offers a range of workshops and guidance, as well as a diverse range of events and activities, such as the possibility of organizing private catering for groups of up to 20 people, whether or not organized in collaboration with external partners.

Pluk & Proef undertakes to provide and carry out the organization of the services offered and the composition of the products that are part of the offer with the greatest care.

3. Offer:

The offer for private individuals currently consists of:

1. Activities for private individuals (such as cooking workshops and catering,…),

2. Activities for companies (such as gardening guidance and cooking workshops,…)

Both with physical presence for the workshops at a location of your choice.

3. Online cooking workshops at a scheduled time

Whether or not accompanied by sending materials to the customer.

The characteristics of each of these services offered are always communicated transparently and clearly before the customer makes a final registration or purchase.

In case of doubt, the customer can always contact us. Agreements regarding, start and end times, location and presence, supplies, concrete course of the activity, accessibility or any (age) restrictions, are clearly described per service in the offer and are an integral part of the agreement that the customer enters into with Pluk & Proef.

Images in communications relating to Pluk & Proef, such as on the website, brochures, folders, etc., are purely illustrative and decorative and may therefore contain elements that are not included in the price or deviate from the product description.

Pluk & Proef is not liable in the event of obvious material, typesetting or printing errors. In that case, there is an invalid offer for which Pluk & Proef is not obliged to proceed with execution/award.

The Pluk & Proef offer, accessible to private persons, is not intended for commercial or professional use, but is intended for the customer or the participant who has been registered by the customer as an end user.

4. Registration:

A customer can register himself and possibly also family members or friends as participants for an activity or workshop as long as places are available.

Upon registration, the customer will receive a request for payment of the registration fee due. The registration is only final after payment. The customer will receive a confirmation e-mail.

5. Payment:

The prices are always expressed in euros and are exclusive of VAT and any other legally required contributions. The prices relate exclusively to the offer as described verbatim in the offer online. The customer can only pay by bank transfer. The balance must be paid at the latest 1 week before each individual cooking workshop and at the latest 30 days before the start of each trajectory.

6. Late payment:

If the customer, for whatever reason, fails to make a full or partial payment, Pluk&Ploef will waive its services and refund any advance payment already paid by the customer.

7. Course of events and liability:

Pluk&Proef is, subject to mandatory legislation, not liable for any accidents or damage caused to the customer (or a participant, registered by the customer) during and as a result of following an activity or workshop.

When using materials or consuming food and/or drinks, it is the responsibility of the customer (or the participant, registered by the customer) to inform himself about the composition and/or ingredients to which he/she may be allergic. If required for reasons including health, it is the responsibility of the Customer (or registered participant) to refrain from consuming or using the products offered.

During an activity or workshop, every participant, supervisor, instructor, in short, present is expected to behave respectfully towards the other attendees.

If it is established that an attendee is guilty of theft, intentionally causes damage to other persons or things, or behaves improperly, Pluk&Proef reserves the right to remove the participant from the activity or workshop. To this end, if necessary, the police and/or other services will be called in to make the necessary determinations. Damage caused by a participant will be reimbursed to Pluk&Proef on first request.

During activities or workshops where alcohol is served, tasted or consumed, it is the participant's own responsibility to ensure that they do not drink excessively. The participant decides for himself whether he/she is legally allowed to drive a vehicle, if applicable. If a participant is found to be intoxicated, Pluk&Proef is entitled, if necessary, to inform the competent services of this in order to make the necessary determinations..

If there are left overs during any cooking events or tasting events on location determined by Pluk&Proef, the participants are given the opportunity to take these with them. Any transfer of left overs is done at the participant's own risk. Pluk&Proef cannot under any circumstances be held liable for the storage and transport of these left overs, nor for possible damage that arises as a result of these left overs.

It is the responsibility of the enrolling customer to inform any co-registered family members and/or friends of these General Terms and Conditions. Pluk&Proef can at all times hold the customer liable for damage caused by an act or omission of one of the participants registered by the customer in the activity or event.

8. Cancellation of registration by Customer:

Pluk&Proef nevertheless allows the customer to cancel a registration free of charge up to 30 calendar days (20 calendar days in the case of a digital workshop) before the start of the activity or the workshop taking place.

In case of timely cancellation, a refund will be made as follows:

In case of registration for a service from Pluk&Proef's offer:

The refund will be made of the sum paid by the customer for this product. If the customer made use of a promotion, it can unfortunately no longer be used for a subsequent registration. The cancellation also does not automatically entitle you to obtain a new, replacement, promotion or validate a previously granted discount.

2. In case of registration via one order for several services. if all services are cancelled, the refund will be made in accordance

with point (1).

3. In the event that only part of the services is canceled (in time), the amount to be refunded will be calculated as follows:

➢ In the case of a percentage discount, the registration fee of the canceled service, if it was eligible for the discount, will be refunded after settlement of this discount.

If the discount conditions stated a maximum discount amount, the discount amount granted will be distributed proportionally on the services that were eligible for the discount, according to their original price (without discount).

The portion related to the canceled service will be settled before the refund is made. The same settlement takes place when a nominal discount, with or without a maximum amount allocated, has been granted.

➢ In the case of a joint offer where one of the services subscribed for was obtained free of charge, the consequences

are as follows:

o Cancellation of the free service will not result in a refund.

o Cancellation of the paying service results in the refund of the paid sum.

o The customer is not entitled to receive a replacement promotion.

If the original payment by the customer was made by means of a voucher, Pluk&Proef reserves the right to also repay the balance to be refunded by means of a voucher.

If the cancellation is made untimely and therefore only after 30 calendar days before the start of a long term traject, or after 7 days in the case of a cooking and/or digital workshop, the Customer is not entitled to any refund or to a promotion.

In the event of cancellation of the paid service that was linked to obtaining a free service, the registration for the free service will also be canceled immediately without the Customer being entitled to receive a (replacement) promotion or discount.

9. Refusal or cancellation of registration by Pluk&Proef:

Pluk&Proef reserves the right to cancel scheduled workshops without being liable for any monetary compensation.

Pluk&Proef undertakes to immediately send a cancellation notice to the customer as soon as the decision to cancel the service has been made.

(1) In case of registration for 1 service

Reimbursement will be made of the sum paid by the customer for this service.

The refund takes place of the sum paid by the customer for this service.

In case a promo code or discount was applicable to the cancelled service at the time of registration, the Customer will receive a replacement promo code or discount subject to similar conditions, except in case the cancellation was due to force majeure.

(2) In case of registration for several services.

If all services are cancelled, the refund will be made in accordance with point (1).

In case only part of the services is cancelled, the amount to be refunded will be calculated as follows:

➢ In the case of a percentage discount, the registration fee of the canceled service, if it was eligible for the discount, will be refunded after settlement of this discount.

The portion related to the cancelled service will be settled before the refund is made. The same settlement takes place when a nominal discount, with or without a maximum amount allocated, has been granted.

➢ In the case of a joint offer where one of the services subscribed for was obtained free of charge, the consequences are as follows:

o Cancellation of the free service will not result in a refund. Except in the event that the cancellation is the result of force majeure, the customer is in that case entitled to a promotion in the amount of the price of the service that was provided free of charge, as applicable at the time of registration. The registration for the paid service remains valid and is therefore followed by the customer.

o Cancellation of the paid service results in the refund of the sum paid for that service. The registration for the free service will be preserved and the service will therefore continue to be tracked by the customer.

10. Delivery of materials:

An online workshop, as well as gardening, may involve the delivery of specific materials to the customer's address. For example, a tasting box. tools and raw materials for manageable vegetable gardens. In this case, the delivery of these materials is an accessory to the purchase of the workshop, the entire experience of the service. In the event that delivery is not forthcoming, appears to be incomplete or damaged upon delivery, the customer shall immediately contact Pluk&Proef so that remedies can be provided in accordance with the legal rights and obligations of the parties.

11. Intellectual Property:

The texts, names and logos displayed on this website are the exclusive property of the companies belonging to Pluk&Proef. These exclusive rights are protected under both national and international law. At no time does the customer acquire any license to these protected works, merely by using this website, he/she cannot use these texts, names and logos without the permission of the respective owners.

He/she transfers all intellectual property rights, in the broadest possible sense, to reactions, comments and evaluations of the products to Pluk&Proef free of charge. To this end, Pluk&Proef has the right to use these responses by way of testimonials or in another way in order to advertise its own offerings. If Pluk&Proef wishes to state the name of the participant, it will request explicit permission to do so.

12. Website Usage:

The customer is aware of the limitations and risks of using the internet or any other medium with which Pluk&Proef makes its services available now and in the future. The customer is also familiar with the risks of digitally or electronically storing and transferring information. The customer accepts that Pluk&Proef is not liable for any damage caused by the use of their websites or the internet as a result of the aforementioned risks. Pluk&Proef cannot be held liable for the content of websites or apps that are available via links on their website. The mere fact that these links are available on the Pluk&Proef website/app does not at any time imply any approval, acceptance or acknowledgment of those other websites/apps. In addition, it is the customer's own responsibility to verify that those websites/apps are free of viruses and other programs or items that could be harmful to its equipment.

13. Validity and amendment of the Terms:

If a provision of the General Terms and Conditions Pluk&Proef is found to be void, invalid, unenforceable or illegal, the other provisions will remain in full force and effect.

The gap that arises in the General Terms and Conditions Pluk&Proef as a result of the void, invalid, unenforceable or illegal provision will be filled in accordance with the applicable legislation by the application of a valid provision that comes closest to the original economic structure of the conditions.

The fact that Pluk&Proef fails to demand the strict application of one or more of the provisions of these terms and conditions cannot be regarded as a tacit waiver of its rights and does not prevent it from demanding strict compliance at a later date.

Pluk&Proef reserves the right at all times to make changes to these general terms and conditions. On current agreements, however, the general terms and conditions that were applicable at the time of the conclusion of the agreement continue to apply. Any registration after an amendment to the Pluk&Proef General Terms and Conditions implies knowledge and acceptance of the new General Terms and Conditions applicable at that time.

14. Questions or Complaints:

The customer can always contact Pluk&Proef for questions or complaints in the first instance. If the customer is not satisfied with the Customer Service's proposed solution, he/she can contact the Retail Ombudsman. This is an independent, impartial body, recognized by the FPS Economy, that offers a free reconciliation service. The customer can fill in an electronic complaint form via www.ombudsmanvoordehandel.be. This form can also be downloaded and returned by e-mail to info@ombudsmanvoordehandel.be or by post to the Ombudsman for Trade, Edmond Van Nieuwenhuyselaan 8, 1160 BRUSSELS. If there is still no reconciliation, the dispute will be submitted to the competent courts of Belgium and will be subject to Belgian law.

15. Privacy and protection of personal data:

The service as described in these General Terms and Conditions requires the collection and processing of the customer's personal data. The protection of the customer's personal data is extremely important to Pluk&Proef.

Pluk&Proef therefore makes it a point to protect it as best as possible and to always guarantee the rights of the customer when using this data in accordance with the applicable rules on privacy and protection of personal data.

Pluk&Proef processes the customer's personal data for the purposes and legal grounds described in the Privacy Statement. The Privacy statement can be consulted online. This Privacy Statement may be amended from time to time. The customer undertakes to inform Pluk&Proef in a timely manner of any change with regard to his usual e-mail address, identification and address details in order to allow Pluk&Proef to provide a correct service.